Customer Care

Our Approach to Customer Care

AT London Premier Notting Hill, we pride ourselves in providing an excellent experience of customer care using our website. We value our customers and consider the chance to serve you as a great opportunity provided to us. It is our endeavour to consistently improve our electronic customer relationship management and effortlessly assist our guests. We abide by professional ethics to ensure that we provide our services with sincerity, genuine interest in the guest's requirements and accomplishing the task to your satisfaction.

Corporates

We can help you plan your accommodation budget. Let us know your requirements and we will try our best to provide you the best discounted deals. Please contact us on corporates@shaftesburyhotel.co.uk

Reservations Made Easy

It is our endeavour to make you feel comfortable when you make reservations with us. Our personalised services are available seven days a week. You are most welcome to speak to one of customer reservation agents from 7.00am to 11.00pm, Monday to Friday and from 8.00am to 11.00pm on Saturdays and Sundays (local time). Please contact us on +44 (0) 20 7479 2255 or reservations@shaftesburyhotel.co.uk for any more information.

V.A.T (TAX) - Refund

Currently the Value Added Tax (VAT) is 20%. We do include V.A.T. in most of the cases in the accommodation rates. If you are travelling from non-European countries, you can claim back the V.A.T. at the time of departure at the Airport. It is also recommended to contact your hotel at which you are staying to know about the procedure. Please contact us on +44 (0) 20 7479 2255 or corporates@shaftesburyhotel.co.uk for any more information.

Our Performance Standards

We provide you instant conformation of your reservation. We maintain highest performance standards in serving you and ensure that we address all your enquiries within 24 hours.

Feedback

We appreciate your feedback regarding our services. Please feel free to provide us your valuable comments or suggestions that will help us in improving our services and enter a prize draw by completing our feedback form.

Photo-ID requirement for British Citizen

Any guest who is a British citizen can provide a valid driver's License ( UK & EU License only) or any other ID type with guest photo

Photo-ID requirement for UK Residents

Any guests who are a resident in the United Kingdom must provide a valid passport or national ID cards with photo which states their nationality.

Photo-ID requirement for EU Residents

Guest checking in from any of the European Union countries must provide either the ID card , Passport or EU drivers licence upon check-in.

Photo-ID requirement for NON-UK & EU Residents

Guest who are not from UK or any of the EU countries can only provide a Passport as a valid photo-ID.

Thank you

We thank you for reading through our Customer Care policies. It will be our pleasure if you give us an opportunity to serve us. We wish you safe travels and a wonderful stay in London.

The Management
London Premier Notting Hill

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